Terms and Conditions
AGREEMENT.
Audio Mate cannot accept your order until you have paid for it in full. Upon payment, Audio Mate will confirm acceptance of your order by email which will be sent to the email address you provide to us. We are a trade supplier and all the products we sell are for "Professional Use Only".
Methods of Payment.
We accept most credit cards: Payable through: Lloyds TSB - SagePay. (Paypal & Google Wallet also Acceped)
Methods of Ordering.
Audio Mate: Order On-line Only.
Stock levels are true and updated at 10 minutes past every hour.
www.audiomate.co.uk/ utilizes SSL technology on our Shopping Cart, rest assured, your online ordering is Secure. We use the 3D secure credit card processing system which relies on you entering your 3D secure password on a page provided by SagePay and we have no access or control over this page.
Product Guarantee
All items purchased from Audio Mate are covered by a 12 months guarantee, with the exception of consumable items such as CDs, styli, fluids, fuses etc. We will exchange or repair any product if it displays a manufacturing fault within 28 days. If it displays a manufacturing fault after 28 days but within the guarantee period we will repair or send spare parts to you free of charge. Accidental damage and damaged caused by misuse is not covered by this guarantee and therefore a charge will be made.
DELIVERY & CHARGES
Our delivery times are simple, most products ordered before 2.30pm (Mon-Thur) are dispatched the very same day. Orders processed on Friday before 2.30pm are delivered on Monday. Delivery to more remote areas may take an extra day or two.
Our Courier is not a Guarenteed Next Day Service. They aim to deliver next day and do so most times, but they do not guarentee it.
Shipping Costs. (UK Mainland Only) £6.50 + vat for all UK orders (not including highlands of scotland). FREE Deliver for ALL Orders over £125 unless a pallet is required, Some large weighted orders may require a pallet, you will be contacted with additional shipping costs if this happens. Standard Pallet Costs from £40.00 + vat
Please note that we do not ship to the Highlands and Islands of Scotland, Isle of Man, Isles of Scilly and the Channel Islands. These include postcodes IM, IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, TR21-25, ZE.
All deliveries are made by courier and will need to be signed for, so if you have a preferred day for delivery, please make a note of this in the comments box at checkout. If no-one is in at time of delivery, the courior will leave a card to say that they have tried to deliver. You can then contact them directly to arrange a convenient time to re-deliver or to collect from their depot.
All deliveries must be signed for! Once delivered, the goods will become your property and your responsibility and Audio Mate will not accept any liability for loss damage or destruction to the items you purchase from our website. You will be asked to sign for your goods, on which you are responsible for checking your items before you sign. On signing, you are accepting that all items have been received and in good condition or what you previously agreed to through our terms & conditions. If the courier will not wait for you to check the goods you must notify the courier company of this. Please be aware that Audio Mate does not and will not take any responsibility for goods that have been signed for in good order and accepted by you, they become your property and we are no longer a party to them.
If you cannot check products when delivered, you must sign as 'UNCHECKED'. Failure to do so may affect warranty you may have in the future.
RETURNS POLICY
Need to Return a product? Satisfying our customers is a business philosophy that we respect, practice, and emphasize in our business.
To return a product you'll need to request a Return Merchandise Authorization (RMA) number.
This can be done by contacting our service department. NO returns of any type will be accepted without an RMA.
We'll need the following information to authorize your return:
- Customer name
- Order number
- Item serial number(s)
- Nature of the problem
Return shipping back to us is the sole responsibility of the customer. If the return is a result of our error, we'll pay the return shipping cost once your item is returned, you will receive an email confirming your return. Products returned must be in new condition, unused and containing all original labels and packaging. To return an item, just send us an email with your order number and the reason for the return (item was damaged, you bought the wrong thing, wrong size, etc.) and we'll get back too you ASAP.
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