Terms & Conditions

Privacy Policy:

We do not store or share financial information with third parties.

Methods of Payment: We accept most credit cards payable through Stripe Card Payments or PayPal Checkout.

We utilize SSL technology on our Shopping Cart, rest assured, your online ordering is Secure. We use the 3D secure card processing system which relies on you entering your 3D secure password on a page provided by Stripe Card Payments or Paypal and we have no access or control over this page.

Product Guarantee:

All items purchased from AudioMate are covered by a 12 months guarantee, with the exception of consumable items such as CDs, styli, fluids, fuses, batteries etc. We will exchange or repair any product if it displays a manufacturing fault within the guarantee period. Accidental damage and damaged caused by misuse is not covered by this guarantee.

Shipping Costs:

Most products ordered before 2pm are dispatched the very same day, only £6.99 for all UK Mainland Orders (not including the Islands or the highlands of scotland OR your postcode begins with:
AB, IM, IV, KW, PA, PH, BT, HS, KA, TR, ZE, PO). Some large weighted products require a pallet and any extra charges will be displayed as an option on the details page. Please note: We do not ship to the following lacations: Highlands, Islands of Scotland, Isle of Man, ROI, Channel Islands, Isle of Scilly.

Back Orders

Only out of stock products that are due back in stock within the next 14 days are available for back order. You may purchase these products with your order, but the delivery of any back ordered product will be as and when our own delivery has arrived, usually within 10-14 days. You will not be charged any additional shipping cost for these items and the rest of your order will be delivered as usual.

All deliveries must be signed for:

All deliveries are made by courier and will need to be signed for, so if you have a preferred day for delivery, please make a note of this in the comments box at checkout. If no-one is in at time of delivery, the courior will leave a card to say that they have tried to deliver. You can then contact them directly to arrange a convenient time to re-deliver or to collect from their depot or nominated store.

Need to Return a product:

Satisfying our customers is a business philosophy that we respect, practice, and emphasize in our business. To return a product you'll need to request a Return Merchandise Authorization (RMA) number. This can be done by contacting our returns department. NO returns of any type will be accepted without an RMA. What we will need: We'll need the following to authorize your return: Customer Name, Order Number and the Nature of the Problem.

Return Shipping:

Return shipping back to us is the sole responsibility of the customer, unless the return is a result of our error, we'll pay the return shipping costs in this event, you will receive an email confirming your return. Products returned must be in new condition, unused and containing all original labels and packaging. To return an item, just send us an email with your order number and the reason for the return (item was damaged, you bought the wrong thing, wrong size, etc.) and we'll get back too you as soon as possible.